1. Our Commitment to Your Privacy

Welcome to Chanda Mama! This Privacy Policy explains how Chanda Mama collects, uses, shares, and protects information in relation to our website www.chandaamama.com .

The name "Chanda Mama" is built on trust and care, and we extend that promise to protecting your personal data. We are committed to safeguarding the privacy of our customers and website visitors. By using our Service, you agree to the collection and use of information in accordance with this policy.

This policy is framed in compliance with the laws of India, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

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2. Information We Collect

We collect information that you provide to us directly and information that we get from your use of our Service.

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a) Information You Provide to Us:

• Personal Identification Information: When you create an account, place an order, or contact us, we collect information like your Name, Email Address, Shipping Address, Billing Address, and Phone Number.

• Account Information: Your username and password for your Chanda Mama account.

• Communication: Any information you provide when you contact our customer support or communicate with us via email or other channels.

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b) Information We Collect Automatically:

• Usage Information: We collect information about how you interact with our website. This includes the pages you visit, the products you view, the time you spend on our site, and the links you click on.

• Device and Log Information: We may collect information from your device, such as your IP address, browser type and version, operating system, and device identifiers.

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c) Payment Information:

• Important: We do not collect or store your credit card, debit card, or net banking details. All payments are processed through our secure and trusted third-party payment gateways (e.g., Razorpay, Paytm, etc.). These gateways are compliant with the Payment Card Industry Data Security Standard (PCI DSS) and handle your sensitive financial information directly.

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3. How We Use Your Information

We use the information we collect for the following purposes:

• To Process Your Orders: To fulfill your purchases, manage payments, and arrange for shipping and delivery.

• To Communicate With You: To send you order confirmations, shipping updates, and respond to your queries.

• To Improve Our Service: To understand how our customers use our website, which helps us to improve the user experience, develop new products, and enhance our offerings.

• For Marketing and Promotions: To send you information about new arrivals, special offers, and promotions that we think might interest you. You will always have the option to opt-out of receiving these communications.

• For Safety and Security: To prevent fraud, protect the security of our website, and enforce our terms and conditions.

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4. How We Share Your Information

We value your privacy and do not sell your personal data to any third party. We only share your information with trusted partners who are essential for providing our services:

• Courier and Delivery Partners: We share your name, address, and phone number with our logistics partners (e.g., Delhivery, Blue Dart, etc.) to deliver your orders.

• Payment Gateways: As mentioned, we work with secure payment processors to handle transactions.

• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by a law enforcement or government authority.

These third parties are obligated to maintain the confidentiality and security of your information and are restricted from using it for any other purpose.

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5. Cookies and Tracking Technologies

We value your privacy and do not sell your personal data to any third party. We only share your information with trusted partners who are essential for providing our services:

• Remember your preferences and login information.

• Keep items in your shopping cart.

• Understand website traffic and user behaviour to improve our services.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

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6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Our website uses Secure Sockets Layer (SSL) technology to encrypt data during transmission. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

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7. Children's Privacy

Our website is intended for use by adults to purchase products for children. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. We will take steps to remove that information from our servers.

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8. Your Rights

You have the right to access, correct, or delete your personal information held by us. You can update your account information by logging into your account. For any other requests, please contact us.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top. We encourage you to review this policy periodically.

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10. Grievance Officer & Contact Us

In accordance with the Information Technology Act 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:

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Name: Vikash Kumar

Email: grievancechandamamagkp@gmail.com

Address: Ranidiha, Khorabar, Gorakhpur, Uttar Pradesh, India

For any questions or concerns regarding this Privacy Policy, please contact us at:

Chanda Mama Customer Support

Email: chandamamagkp@gmail.com

Phone: +91 7458893575

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10. Grievance Officer & Contact Us

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Gorakhpur, Uttar Pradesh.